Predictable monthly pricing, senior engineering, and a written scope. Plans below are starting points — we tailor every contract to your team.
Flat-fee, all-you-need IT coverage. Each tier is a starting point — we'll size the contract to your team, your tools, and your risk.
Best for 1–10 person teams
For lean teams that need their IT to just work. Helpdesk support, security baseline, monitoring, and patch management — all on a flat monthly fee.
What's included
Unlimited remote helpdesk during business hours
Endpoint monitoring & patch management
Antivirus, firewall, and email-security baseline
Microsoft 365 / Google Workspace administration
Quarterly business review
Best for 10–25 person teams
For growing businesses that depend on technology. Everything in Foundation plus on-site visits, vendor management, advanced security, and compliance support.
What's included
Everything in Foundation
Scheduled on-site visits (King County, WA)
Vendor management — ISP, hardware, SaaS, telecom
Advanced security: MFA, EDR, phishing simulations
Compliance prep: HIPAA, PCI-DSS, SOC 2 readiness
Documented disaster-recovery runbook
25+ users · regulated industries
Tailored programs for organizations with regulated workloads, distributed teams, or fractional CIO needs. SLA-backed coverage and a dedicated lead engineer.
What's included
Dedicated lead engineer & escalation path
Custom SLA with 24/7 critical-incident response
Cloud architecture & infrastructure design
Fractional CIO / CTO advisory
Custom security & compliance programs
Quarterly strategic roadmap with executive team
All contracts include a free initial assessment, written scope, and a 30-day satisfaction guarantee. Month-to-month after the first 90 days — no surprise renewals.
A senior, opinionated IT team without the headcount. Pick a contract or buy hours — either way, this is what we cover.
Friendly humans who know your stack. Same-day remote response, on-site visits when hands are needed, and clear documentation so problems don't repeat.
Design, install, and maintain reliable office networks — wired, wireless, VPN, and SD-WAN. Coverage everyone forgets about: guest Wi-Fi, IoT, and remote sites.
MFA, endpoint protection, email security, phishing simulations, and security awareness training. HIPAA, PCI-DSS, and SOC 2 readiness without the consultant theatre.
Deployments, migrations, and ongoing administration. Identity, SSO, mailbox security, and the SharePoint/Drive structure your team will actually use.
Tested backups for endpoints, servers, and SaaS. Documented recovery runbooks so a ransomware incident is a bad afternoon — not the end of your business.
Annual roadmaps, budgeting, hardware lifecycle, ISP and SaaS contract negotiation, and a single point of accountability across every vendor in your stack.
Book a free 30-minute call. We'll learn what you have, what's bothering you, and recommend a contract, an hourly block, or just a better-than-honest answer to your question. No commitment.